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    Frequently Asked Questions

    What payment methods do you accept?

    We accept most credit cards and PayPal as payment for your order.
    Please note that we do not capture funds when using a credit card until an item(s) is shipped unless specifically requested.

    When placing an order and using a credit card for payment we pre-authorize your purchase amount. This pending transaction will expire and drop off your credit card in a few days if your order has not shipped. i.e. an item is on pre-order.
    We strongly advise against using debit cards as using one will lock the amount of your order from your account during the card company's pending authorization period.

    We have changed our policy in regards to PayPal. Due to the limited authorization period and inability to re-authorize when a shipment is ready, we now collect funds at the time of order when PayPal is used as the payment method. If you are placing an order for a pre-order item(s) and do not want to pay for it straight away, please use a credit card. With PayPal, we have no way of charging your order once the PayPal authorization has expired, usually 15-21 days. With pre-order items sometimes now taking months to arrive, this is no longer feasible and slows the shipment process down once your items arrive.

    PayPal authorization errors

    If you see a message like this :

    Unable to authorize payment: This transaction cannot be completed because it violates the PayPal User Agreement. (13122)

    In this case you will need to order with a credit card instead of PayPal. PayPal screens payments for items they deem to be outside their user agreement. This error usually appears when ordering models with airlines based in Cuba, Iran or North Korea.

    Order Acceptance
    Please note that there may be orders that we are unable to accept and must cancel. At our sole discretion, we reserve the right to refuse or cancel any order for any reason. Some situations that may result in cancellation include; limitations on quantities available, inaccuracies or errors with product or pricing information, or problems identified by our credit and fraud systems.