Shipping and Return Policy
The default shipping carrier is USPS for all domestic orders
Orders of $150.00 and higher will receive FREE UPS Ground shipping.
Free Ground Shipping is not available for orders shipped to Alaska or Hawaii.
Shipping cost is calculated automatically at checkout based on your order's total weight and shipping destination.
International Orders in all countries
For our valued International Customers, we offer the following services: First Class International Package Service, Priority Mail, and Priority Express Mail
Please note that First Class Mail International is not traceable or insured and JetCollector.com assumes no liability for lost or damaged orders if this option is chosen. Please choose wisely here as we have had numerous International First Class packages go missing or be severely delayed. Priority Mail offers limited tracking and insurance. Express mail (recommended method) is traceable and insured to value.
Charge varies based on service weight and destination. Shipping cost is calculated automatically at checkout based on your order's total weight and shipping destination.
First Class International Package Service
- Pricing Based on weight (ounces) and destination country.
- Delivery time: Varies by country but generally takes between 7 and 21 days. USPS does not guarantee delivery time.
- Package Weight: 4 lbs. maximum
- Package Size: Maximum combined length, height, and width is 36"
- Tracking and Insurance not available
Priority Mail International
- Delivery in 6 to 10 business days
- Includes USPS Tracking™
- Includes indemnity against loss, damage, or missing contents. Coverage is calculated based on the weight of the package or the value of the contents, whichever is less as determined by the Post Office.
- Max. length 60", max. length plus girth combined 108"
Priority Mail Express International
- Delivery in 3 to 5 business days
- Includes USPS Tracking™. Full value Insurance available. Please contact us for a quote if you desire to insure.
- Max. length 36", max. length plus girth 79"
Duties – International Orders
All die-cast metal or molded plastic models that we sell are made in China. We encourage you to inquire with your country's Customs authorities prior to completing your online order for any duties/taxes that may be imposed upon delivery. Some countries impose severe import duties or taxes on any imports manufactured in China. Note that any duty, import, or customs tax that may be imposed by a government upon its residents shall remain the responsibility of the individual customer.
Returns, Exchanges, Claims, and Refunds
We guarantee all items that we sell to be free of manufacturing defects (other than inconspicuous manufacturing defects) for 15 days after receipt. Should you receive a defective item please contact us via email at [email protected] We will approve the return and forward a return label to you. Returned items must be in their original packaging and in the same condition as received.
Should you wish to return any non-defective item, please notify us within 15 days of receipt by email at [email protected] Please include the order number, item to be returned, and the reason for the return. Upon approval, the item may be returned to us at the customer’s expense. A full refund less shipping charges will be made as soon as received. Any item that is returned after the 15 day guarantee period is subject to a 20% restocking fee.
International orders, which are sometimes opened for inspection by third parties, are more susceptible to damage. We highly recommend requesting insurance on these types of orders. Orders that are received damaged without insurance are not the responsibility of JetCollector.com. We will do our best to help replace these items when possible at the customer’s expense.
All refunds will be provided in the manner in which payment was received.
All purchases are 100% refundable (excluding shipping and handling costs) provided all requirements have been met and procedures, as stated herein, are followed. All Customers requiring refunds must obtain a return merchandise authorization (RMA) by contacting us at [email protected] Domestic US customers requiring an exchange will be provided a UPS Return Label. JetCollector.com will provide you with free return shipping
Should you find damage to any item(s) please contact the shipping carrier immediately and file a claim. Also, notify us at [email protected] and alert us to the issue. If replacement stock is available, we will secure stock for an exchange. Under no conditions will JetCollector.com exchange or refund any damaged item caused by the carrier until a claim has been filed with the shipping carrier. We are happy to assist with this process if needed. Items that arrive damaged and were shipped without Insurance are non-refundable